Alpine Lodging Telluride

Night Audit

Location

Telluride, CO

Type

Full Time

This position is responsible for responding to and resolving any after-hours guest needs, ensuring an exceptional guest experience. This position will also perform financial audits, administrative work, collect payments and post charges to guest reservations.

Essential Job Responsibilities:

1. Respond to guest requests, check-ins, resolve any guest complaints or challenges after regular office hours.

2. Monitor and respond to front desk emails in order of priority/urgency.

3. Field and reply to night phone and Accession program text messages immediately.

4. Maintain a neat, clean and well-groomed appearance, provide exceptional service and ensure all guest needs are met.

5. Protect guest privacy and safety.

6. Send out weekly pre-arrival information to guests, scan registration cards and input guest information into V12 software.

7. Accurately collect payments and post charges to guest reservations.

8. Complete and report VRBO monthly financial audit.

9. Other duties as assigned.

 

Essential Job Requirements:

EDUCATION: High school diploma or any equivalent combination of education, training and experience required.

REQUIRED SKILLS: Ability to read, listen, and communicate effectively in English, both verbally and in writing. Proficient in the use of computer software programs, strong problem solving skills and ability to diffuse conflict with tact and diplomacy, high level of patience. Valid driver's license and clean driving record required. Overnight schedule - Sunday through Wednesday, 7pm to 5am.

PREFERRED SKILLS: Prior hospitality experience

PHYSICAL REQUIREMENTS: Ability to stand and move continuously, lifting up to 25 lbs, frequent to constant standing, walking, occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs

 

Company Website: www.telluridelodging.com

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