Position Summary: The Innkeeper is responsible for all Manitou guests' relations, including satisfaction/resolution of any issues to exceed expectations. This position will also ensure an inviting atmosphere for all guests, neat and tidy common areas, oversee maintenance and building upkeep, and provide breakfast and afternoon snacks. The Innkeeper is responsible for hiring, training, and managing either a part-time Assistant Innkeeper or a part-time Guest Services Associate.
The individual will be based at the Manitou Lodge.
Essential Responsibilities
Essential Responsibilities
- Coordinate guest pre-arrival, check-in, stay, and departure details.
- Register guest vehicles using the Town of Telluride online parking portal system.
- Set up and clean up daily breakfast and afternoon snacks, restock/replenish throughout service as necessary, and be responsible for ordering and stocking all food supplies.
- Respond to and resolve guest service requests and property issues via work order entry and follow-up; provide guests additional linen or amenities as requested.
- Maintain a clean and neat office, housekeeping closet, and common areas. Common areas include interior hallways, patio/deck, exterior walkways, common area kitchen and bathroom, stairs, ski locker/garden area.
- Communicate and send a cleaning schedule to the housekeeping team as needed.
- Perform pre-arrival inspections of clean rooms.
- Execute basic repairs on the property, such as light bulb replacement, trash removal, and troubleshooting of wifi routers, TVs, appliances, thermostats, etc.
- Coordinate vendors or perform landscaping tasks such as weeding, lawn mowing, watering flowers, shoveling snow, removing ice, cleaning trash, and handling patio furniture.
- Recommend and schedule routine maintenance as well as larger-scale projects.
- Exhibit strong knowledge of Telluride and the surrounding area to promote additional activities and services.
- Responsible for building a strong relationship with the Manitou Lodge owner and active communication/follow-up on projects and tasks.
- Review and approve monthly owner statements.
- Hire, train, and manage a part-time Assistant Innkeeper or a part-time Guest Services Associate.
- And other duties as assigned.
Essential Job Requirements
EDUCATION: High School graduate or equivalent experience preferred.
EXPERIENCE: Three years of customer service experience with a background in property management preferred.
REQUIRED SKILLS: Flexible work schedule including early mornings, evenings, weekends, and holidays. Must be highly organized, top-level customer service, excellent communication skills, polite, patient, and knowledgeable of the hospitality industry and property management.
PREFERRED SKILLS: Attention to detail, politeness, patience, ability to handle food safely
PHYSICAL REQUIREMENTS: Must be able to ascend/descend stairs and lift/carry/push/pull 20 pounds
Benefits
Alpine Lodging benefits package includes a sign-on bonus, PTO, medical, vision, dental, wellness benefits, and a ski pass.
Compensation: $50,000.00 - $60,000.00 per year
Alpine Lodging Telluride
Alpine Lodging Telluride is the longest-standing locally-owned and operated lodging company in the Telluride, Colorado. We offer the widest selection of vacation rentals including hotel rooms, condos and private homes in Telluride and Mountain Village.
Alpine Lodging’s employees work and play in a region famous for the skiing, hiking and biking in the picturesque box canyon of Telluride and surrounding San Juan Mountains. We pride ourselves on promoting a healthy work/life balance. Access, and time, to enjoy outdoor recreational activities and our friendly staff have helped to nurture a caring, communicative and adventurous workplace. Office dogs, physical activity breaks and ski passes are just a few of the fun perks of working for Alpine Lodging Telluride.
Company Website: www.telluridelodging.com
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