Alpine Lodging Telluride

Concierge at Bear Creek Lodge

Location

Bear Creek Lodge

Type

Part Time

Position Summary
Providing a warm welcoming environment to all our guests, owners, vendors, and fellow coworkers.  Provides full concierge and front desk services to guests and owners at Bear Creek Lodge. This includes but is not limited to: checking in & out guests, answering phones, computer work, and communicating/booking activities and restaurant reservations related to Telluride/Mountain Village.

Essential Job Responsibilities
  • Coordinate guest pre-arrival, check-in, stay, and departure details.
  • Respond to and resolve guest service requests & property issues via work order entry and follow-up.
  • Knowledge of the property including, but not limited to, basic troubleshooting of Wi-Fi routers, TVs, appliances, thermostats.
  • Maintain a clean and neat front desk and lobby area.
  • Exhibit strong knowledge of Telluride and the surrounding area in order to promote additional activities and services.
  • Communicate with housekeeping and maintenance on room condition and status.
  • Post departure guest follow up; cultivate relationships to drive repeat guest bookings and referrals, book lodging reservations.
  • Other duties as assigned
Essential Job Requirements
  • EDUCATION: High School degree, college graduate or equivalent experience preferred
  • EXPERIENCE: At least 1 year of hospitality or customer service preferred
  • REQUIRED SKILLS: Proficient in Microsoft Word, Excel, Outlook (email), Google docs/Gmail, Open Table. Flexible work schedule including mornings, nights, weekends, and Holidays; ability to understand guest service needs, organizational skills, ability to multitask, maintain concentration and solve problems; ability to work cohesively with co-workers in a team environment. 
  • PREFERRED SKILLS: Top-level customer service, excellent communication skills, attention to detail, polite and patient
  • PHYSICAL REQUIREMENTS: Must be able to ascend/descend stairs, and lift/carry/push/pull 20 pounds
Benefits
Alpine Lodging benefits package including wellness benefits, PTO, medical, vision, dental, hiring bonus, and a ski pass.
Compensation: $20.00 - $22.00 per hour

Company Website: www.telluridelodging.com

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