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Position Summary:
The Mountainside Inn (MI) General Manager provides strategic and day-to-day leadership for Mountainside Inn, overseeing property operations, maintenance, guest services, and housekeeping departments, and involvement with the MI Homeowners Association (HOA). Establishes short and long-range objectives, manages financial performance and staff, and ensures Alpine Lodging hospitality standards and SOPs are consistently followed. This is a full-time, year-round, on-site position requiring a flexible schedule.
Leadership and Staff Management Responsibilities
- Establish and implement short and long-range objectives for Mountainside Inn in partnership with the Director of Operations and Alpine Lodging management team, including company culture and core values
- Provide operational leadership and set clear expectations for the Guest Services, Housekeeping, and Maintenance teams
- Recruit, hire, and train staff for all departments, partnering with the Housekeeping Manager on housekeeping hires
- Coordinate and oversee the day-to-day workflow of staff, building schedules around business levels and resolving scheduling conflicts, with flexibility to cover shifts
- Conduct timely and constructive performance evaluations
- Manage employment actions, including discipline and termination, in accordance with company policy
- Serve as Manager on Duty and maintain a professional image that models confident leadership and encourages safe, efficient operations
Guest Experience and Daily Operations Responsibilities
- Direct daily operations and performance of the property, ensuring property condition, service standards, and efficiency
- Monitor departmental performance, identifying and facilitating opportunities to increase productivity and efficiency
- Ensure Alpine Lodging hospitality standards and SOPs within Guest Services and Housekeeping are in place and consistently followed
- Direct unit inspections for arrivals and coordinate room condition with Housekeeping
- Respond to and resolve guest reviews, service requests, complaints, property issues, and special requests professionally
- Approach all encounters with guests, employees, owners, and vendors in a professional and personalized manner, resolving conflicts and complaints within the department and with outside vendors
- Perform front desk duties as needed, including guest relations, check-in/out, and accurate handling of cash and credit card payments
- Maintain working knowledge of the property, including basic troubleshooting of Wi-Fi routers, TVs, appliances, and thermostats
- Maintain strong knowledge of Telluride and the surrounding area to promote additional activities and services
Financial, HOA & Property Management Responsibilities
- Manage monthly owner statement accounting process, ensuring accuracy and timeliness
- Manage labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control
- Partner with Alpine Lodging management and the accounting department on HOA matters, including developing the MI budget for HOA submission
- Reconcile, present, and distribute month-end and financial reports, including budget and expense tracking and owner statements
- Work closely with reservations, sales, marketing, and the front desk to maximize rate, occupancy, and total revenue
- Manage inventory, approving or facilitating purchases as needed; negotiating pricing contracts and verify costs and receipts
- Support Alpine Lodging management in preparing for and participating in the annual HOA and regular board meetings
- Approve, coordinate, and manage maintenance projects and property upgrades, coordinating with vendors and IT
- Perform proactive property and unit inspections, recommend upgrades, and maintain regular owner communications
- Identify and lead off-season projects
- Perform other related duties as assigned
Essential Job Requirements
- Education: 4-year college degree or equivalent experience in a related field is required.
- Experience: Five years of related hospitality experience and three years of management experience required. HOA management and board experience preferred.
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Required Skills:
- Excellent written and verbal communication skills.
- Exceptional organizational and time management abilities.
- Strong problem-solving skills with the ability to multitask effectively.
- Keen attention to detail and ability to work independently with minimal supervision.
- Professional demeanor, appearance, and conduct.
- Customer service experience in the hospitality industry.
- Capability to work cohesively with co-workers in a fast-paced team environment across different departments.
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Preferred Skills:
- Top-level hospitality industry knowledge, excellent communication skills, politeness, patience, knowledge of property management software.
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Physical Requirements:
- Ability to ascend and descend stairs, and lift, carry, push, or pull up to 20 pounds.
Benefits
Alpine Lodging benefits package includes wellness benefits, PTO, medical, vision, dental, accident insurance, and a ski pass.
Compensation: $85,000.00 - $98,000.00 per year
Alpine Lodging Telluride
Alpine Lodging Telluride is the longest-standing locally-owned and operated lodging company in the Telluride, Colorado. We offer the widest selection of vacation rentals including hotel rooms, condos and private homes in Telluride and Mountain Village.
Alpine Lodging’s employees work and play in a region famous for the skiing, hiking and biking in the picturesque box canyon of Telluride and surrounding San Juan Mountains. We pride ourselves on promoting a healthy work/life balance. Access, and time, to enjoy outdoor recreational activities and our friendly staff have helped to nurture a caring, communicative and adventurous workplace. Office dogs, physical activity breaks and ski passes are just a few of the fun perks of working for Alpine Lodging Telluride.
Company Website: www.telluridelodging.com
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